At the Royal Hospital Chelsea, we are dedicated to ensuring transparency, safeguarding your privacy, and providing you with a seamless experience on our website. This page brings together our key policies and terms that govern your use of our services. Here, you will find detailed information on how we handle your personal data, the conditions under which you interact with our website, our use of cookies, and our refund policy for ticket & online shop purchases.
We encourage you to review these sections carefully to understand your rights and obligations while engaging with the Royal Hospital Chelsea. If you have any questions, our contact details are provided within each section for your convenience.
Website terms of use
subtitle: Please read and review our Terms of Use carefully before accessing or using this website. These may change from time to time.
Privacy Policy
subtitle: We are committed to protecting your personal information and being transparent about what information we hold.
Cookie Policy
subtitle: Learn more about the cookies we use; why we use them, what data they collect and how to set your cookie preferences
Refund Policy
subtitle: The Refund Policy outlines the terms and conditions for online ticket purchases, in accordance with UK law.
Social Media Policy
subtitle: Our social media channels are spaces where we celebrate the Chelsea Pensioners, share the story of the Royal Hospital Chelsea, and welcome the wider community that supports our mission. We ask everyone who engages with us to do so with the same respect an
Media Consent
subtitle: We produce a wide range of materials, including images, to promote our mission, generate vital funds and launch awareness campaigns. We ask for media consent to allow you to agree to the use of your likeness or the likeness of your child...
Development & Marketing Complaints Policy
subtitle: The Development & Marketing Complaints Policy sets out how concerns or issues should be raised and how they are handled, ensuring a clear, fair, and consistent approach in line with UK regulations.
Vulnerability Assessment for Fundraising
subtitle: At the Royal Hospital Chelsea, we believe that choosing to support us should always be a positive and empowering experience. This policy sets out how we identify and protect those who may be in vulnerable circumstances, and our standards...
Returning or not Accepting a Donation
subtitle: We hold ourselves to the highest standards in everything we do, and that includes how we handle donations. This page sets out our commitment to transparent, ethical fundraising - including when and how we would consider returning a donation.
Our Fundraising Promise
subtitle: We really value the commitment and support made by those who fundraise for us. Supporting us should be a rewarding and positive experience, so here’s our fundraising promise to you:
Ethical Fundraising Policy
subtitle: Our Ethical Fundraising policy sets out how The Royal Hospital Chelsea conducts fundraising lawfully, ethically, and transparently, ensuring public trust and confidence while protecting donors, volunteers, beneficiaries, and staff.