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Cookies
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By using the Royal Hospital Chelsea website you’re confirming that you are happy to accept our use of cookies. If you would rather not allow our site to use cookies you can disable them at any time, and most of our site will still work absolutely fine. For more information, see our Cookies Policy below:
Royal Hospital Chelsea Group (RHCG) Cookies Policy:
This policy was last updated Wednesday July 17th, 2019.
What are cookies?
Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.
Using your browser to control cookies
Most browsers allow you to view, manage, delete and block cookies for a website. Be aware that if you delete all cookies then any preferences you have set will be lost, including the ability to opt-out from cookies as this function itself requires placement of an opt out cookie on your device. Guidance on how to control cookies for common browsers is linked below.
For information on additional browsers and device types please see http://www.knowcookies.com/ or http://www.aboutcookies.org
Managing Analytics cookies
You can opt-out of having your anonymised browsing history within our websites or applications recorded by analytics cookies. We use the following service providers and you can learn more about their privacy policies and how to opt-out of their analytics cookies by clicking on following links:
Adobe: https://www.adobe.com/privacy/opt-out.html
Google Analytics: https://www.google.com/analytics/learn/privacy.html
What cookies does RHCG use?
Strictly necessary cookies. These cookies are required to make the site work and provide you with the services you are using.
Performance cookies
These collect information about how visitors use the website, this is information is used to improve the site by telling us information like the popular pages and how quick the pages are. They can also show us how a visitor finds what they are looking for so we can improve navigation. They do not collect personal information.
Functionality cookies enable us to remember the choices you make on the web site. The bookmarking option for course pages is an example of where we want to remember your selections. This information has no personal information and is not shared across any other web sites.
Marketing cookies collect information about visitors browsing habits and help us trace the activities of our marketing campaigns.
Modern web browsers allow control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit http://www.allaboutcookies.org.
Entering Third Party websites and Social media via RHCG website
When accessing social media websites (including but not limited to Facebook, twitter and Instagram) from RHCG website the user notes that RHCG cannot govern how the user’s data, including cookies, is governed by the third party. The Third-Party should have its own separate Cookie policy in place outlining functionality and transfer. RHCG liability for cookies is restricted to its RHCG platform – www.chelsea-pensioners.co.uk
| Provider | Name | Purpose | Type | Duration |
| Strictly Necessary Cookies | ||||
| Load balancer | BIGipServerPOOL-69.20.11.37-Dispatch | This cookie is set by the servers hosting RHCG sites to allow a visitor to receive site content from one out of multiple servers as the visitor browses the site. This improves performance and allows the visitor’s session to be maintained. | First party, Persistent | Until end of session |
| RHCG | RHCG-cookie-accept | This cookie is used by RHCG to understand whether or not a user has selected "I understand" in their cookie banner. | First party | Until the end of the browser session |
| Performance cookies | ||||
| Adobe Analytics | _sdsat_landing_page | Stores the first page you hit when visiting chelsea - pensioner.com | First party, Session | Until end of session |
| Adobe Analytics | _sdsat_pages_viewed | Stores the quantity (number) of pages that you view during your visit. | First party, Session | Until end of session |
| Adobe Analytics | _sdsat_lt_pages_viewed | Stores the total number of pages viewed | First party, Persistent | 2 years from set/update |
| Adobe Analytics | _sdsat_session_count | Stores a session counter | First party, Persistent | 2 years from set/update |
| Adobe Analytics | s_vi | This cookie stores the visitor ID provided by our analytics provider whenever you first visit one of the Websites. | Third Party Persistent | 2 years from set/update |
| Adobe Analytics | gpv | This cookie stores the quantity of pages you view when visiting the Websites | First and third party | 30 minutes from set/update |
| Adobe Analytics | s_nr | This cookie stores the date(s) when you visit the Websites, and whether or not you are a new or returning visitor. | First and third party | 2 years from set/update |
| Adobe Analytics | s_ppv | Stores information on the percentage of the page displayed | First and third party | Until end of session |
| Adobe Analytics | s_cc | This cookie allows Adobe Analytics to determine whether or not cookies are enabled in your browser. | First and third party | Until end of session |
| Adobe Analytics | s_sq | This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous links that you clicked on the Websites. | First party | 2 years from set/update |
| Demandbase | ssid | This cookie is set to assist in onsite identification for certain legacy campaigns. | Third party | 2 years |
| Demandbase | _ga | This is a Google Analytics cookie | Third party | 2 years |
| Demandbase | tuuid | This cookie is used for analytics and advertising services provided by Demandbase products. | Third party | 2 years |
| Demandbase | IUUID | This cookie is used for performance and optimization of Demandbase data and reporting. | Third party | 2 years |
| Google Analytics | __utma | This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. | First and third party | 2 years |
| Google Analytics | __utmv | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. | Third party, persistent | |
| Google Analytics | __utmz | Stores the traffic source or campaign that explains how you reached the Websites. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. | Third party, persistent | |
| Advertising | ||||
| datr, _js_datr, _js_reg_ext_ref, _js_reg_fb_gate | These cookie are used by Facebook as part of their embedded services on the Websites (likes, sharing etc.). More information about Facebook’s use of cookies can be found in their cookie policy | Third party | ||
| Auth_token, twll, secure_session, guest_id, remember_checked, remember_checked_on, lang | These cookies are used by Twitter as part of their embedded services on the Websites (likes, sharing etc.). More information about Twitter’s use of cookies can be found in their cookie policy. | Third party |