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Terms & Conditions

Royal Hospital Chelsea Group - Terms & Conditions

1. Introduction

Welcome to the Royal Hospital Chelsea Group’s website (https://www.chelsea-pensioners.co.uk). By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions ("Terms"), which govern our relationship with you in relation to this website. If you do not agree with any part of these Terms, please do not use our website.

2. Definitions

  • "RHCG", "we", "us", and "our" refer to The Board of Commissioners of the Royal Hospital Chelsea and its associated entities, including:
    • Royal Hospital Chelsea Appeal Ltd
    • Chelsea Pensioner (RH) Ltd
    • Tricorne Traders Ltd
  • "You" refers to any person accessing and using this website.

3. Privacy and Data Protection

The Royal Hospital Chelsea Group is committed to protecting and respecting your privacy. This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

3.1 Data Controllers

Depending on the purpose for which you are providing your personal data to us, the data controller responsible for the data collected will be one or more of the following entities:

  • Royal Hospital Chelsea Appeal Ltd of Royal Hospital Road, Chelsea, London SW3 4SR
  • Chelsea Pensioner (RH) Ltd of Royal Hospital Road, Chelsea, London SW3 4SR
  • Tricorne Traders Ltd of Royal Hospital Road, Chelsea, London SW3 4SR

Together, these entities form the Royal Hospital Chelsea Group.

3.2 Personal Information

This Privacy Policy applies only to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. For detailed information on how we handle your personal data, please refer to our Privacy Policy.

4. Use of the Website

4.1 Acceptable Use

By using our website, you agree to use it only for lawful purposes. You must not use the site:

  • In any way that breaches any applicable local, national, or international law or regulation.
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

4.2 Intellectual Property

The content, layout, design, data, databases, and graphics on this website are protected by UK and other international intellectual property laws and are owned by the Royal Hospital Chelsea Group. All rights are reserved.

You may view, download, and print pages from the website for your own personal use, subject to the following restrictions:

  • You must not republish material from this website (including republication on another website), sell, rent, or sub-license material from the website.
  • You must not reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose.

5. Ticket Sales and Refund Policy

All online ticket purchases are subject to our Refund Policy. Please ensure you read and understand the terms before purchasing tickets.

6. Limitation of Liability

While we make every effort to keep the website up to date, we do not guarantee that the content will always be accurate, complete, or current. The website and its content are provided on an "as is" basis without any warranties of any kind. RHCG will not be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use or inability to use the website.

7. Changes to the Terms

We may revise these Terms at any time by updating this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

For any queries related to these Terms, please contact us at: