Royal Hospital Chelsea - Refund Policy and Online Ticket Terms
At the Royal Hospital Chelsea, we are committed to providing an exceptional experience for all our visitors. This Refund Policy outlines the terms and conditions for online ticket purchases, in accordance with UK law. Please take a moment to review these terms carefully before making a purchase.
1. Online Ticket Terms
- Non-Refundable Tickets: All online tickets are non-refundable and valid for use during the current operational season on any day when the site is open to the public. For detailed seasonal opening times, please refer to our website [here].
- Ticket Prices: Prices for our tickets are subject to change without prior notice. All prices are inclusive of VAT where applicable.
- Modifications and Discontinuations: We reserve the right to modify or discontinue any tickets (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any tickets.
- Supervision of Minors: Children aged 17 and under must be accompanied and supervised by an adult during their visit.
2. Statutory Rights and Online Purchases
- Consumer Rights: Under UK law, consumers are entitled to certain statutory rights when making purchases online. These include the right to receive goods and services that are as described, of satisfactory quality, and fit for purpose. Nothing in this policy affects your statutory rights.
- Cancellation Rights: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please note that tickets purchased for a specific date or period of performance are not subject to the statutory right to cancel. This includes tickets to events or entry tickets with a specific validity period.
- Faulty or Misdescribed Tickets: If you believe that your ticket is faulty or has been misdescribed, please contact us immediately. We will offer a full refund or exchange, as required by law.
- Changes to Events: While we endeavour to provide the event or service as described, there may be circumstances beyond our control that necessitate changes. In such cases, we will make every reasonable effort to inform you of these changes as soon as possible. If an event is cancelled or rescheduled, you may be entitled to a refund or an alternative date, depending on the circumstances.
3. Contact Information
If you have any questions regarding this policy or require assistance with your purchase, please do not hesitate to contact us at:
- Email: onlineshop@chelsea-pensioners.org.uk
- Phone: +44 (0)20 7881 5200
- Postal Address: Royal Hospital Chelsea, Royal Hospital Road, London, SW3 4SR, United Kingdom