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Website Terms & Conditions

Website Terms & Conditions

Last updated: April 2026
Policy Owner: Digital Product Manager

Introduction

Welcome to the Royal Hospital Chelsea Group website.This website is operated by the Royal Hospital Chelsea Group, which includes:

  • Royal Hospital Chelsea Appeal Ltd
  • Chelsea Pensioner (RH) Ltd
  • Tricorne Traders Ltd

The Royal Hospital Chelsea is a Royal Charter institution. Registered Charity no. 1076414. Company no. 03701005.

Please read and review these Terms of Use carefully before accessing or using this website. 

By accessing or using this site, you acknowledge that you have read, understood and agreed to these Terms of Use. If you do not agree to these Terms of Use, please refrain from using our site.

The Royal Hospital Chelsea Group may alter these Terms of Use from time to time. Any changes will take effect as soon as they are posted to this website, and you should check this page periodically.

Use of Website

You agree to act lawfully at all times when using and accessing this website. You will not do anything which damages, interferes with, disrupts access to, interrupts or impairs the functionality of this website, or inhibits other users' enjoyment of the site.

Content

Access to and use of this website and its content is at your own risk. The information displayed is provided without any guarantees, conditions or warranties as to its accuracy.

We aim to keep this site accurate and up to date, and we may alter or remove materials at any time. If the need arises, we may suspend access to the site or close it indefinitely. Neither the Royal Hospital Chelsea Group, our affiliates, nor any party involved in creating, producing or delivering this website shall be liable for any loss, damage or cost whatsoever arising from reliance on information contained in this website, access to or inability to use this website, or any errors or omissions in its content. This limitation includes any loss or damage caused by viruses that may infect your computer equipment, software or data.

Cookies and Privacy

We respect your right to privacy. Please refer to our Privacy Policy and Cookies Policy, which explain your rights and the basis on which we may use any personal data disclosed to us via this website or collected using cookies.

Ticket Purchases and Refunds

All online ticket and product purchases made through this website are subject to our Refund Policy. Please read and understand the terms before completing any purchase.

Third Party Websites and Links

This website may contain links to third party websites over which we have no control. Such links are provided for convenience only and do not imply endorsement of those sites, their content, or their operators. Use of third party websites is at your own risk. You are responsible for reviewing and complying with the terms and conditions and privacy policies of any third party sites you visit.

Intellectual Property

The Royal Hospital Chelsea Group is the owner or licensee of all intellectual property rights in this site and the material published on it, except where otherwise stated. Those works are protected by copyright laws and treaties worldwide. All rights are reserved. Commercial use or publication of any item displayed is strictly prohibited without prior written authorisation.

Governing Law

These Terms of Use and your use of this website shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with this website.

To the extent that any provisions of these Terms of Use are found to be illegal, invalid or unenforceable, those provisions shall be severed and deleted without affecting the enforceability of the remaining provisions.

Contact

For any queries relating to these Terms of Use, please contact us at:

Signed: Digital Product Manager 
April 2026