Digital Platforms Officer
Digital Platforms Officer
Closing date: 12th June 2026
We are looking for a technically capable and detail-driven Digital Platforms Officer to manage our website and digital platforms day to day. If you are confident working in Drupal, comfortable using tools like Google Analytics and Google Tag Manager, and take pride in keeping systems accurate, structured and reliable, this role will suit you.
Where you’ll fit in
You will join an ambitious Marketing and Communications team focused on raising the Royal Hospital's profile, supporting fundraising, and engaging new audiences. Reporting to the Digital Product Manager, you will play a central role in maintaining the Royal Hospital's digital presence - working closely with colleagues across the organisation to manage platforms in a way that reflects its standards and distinctive character.
What you’ll be doing
You will manage the Royal Hospital Chelsea website and its associated digital platforms, ensuring they remain accurate, accessible, and well maintained.
Role requirements
| You will: | |
| • | Manage and maintain website content, structure and assets in Drupal |
| • | Act as the first point of contact for website updates and internal requests |
| • | Support digital platforms including ecommerce and ticketing systems |
| • | Support the implementation and ongoing administration of a Digital Asset Management System, ensuring assets are well organised, tagged and used consistently across the organisation |
| • | Monitor website performance using Google Analytics and Tag Manager, supporting campaign tracking, reporting and SEO performance. Experience with Google Ads would be an advantage. |
| • | Coordinate with external suppliers to deliver updates and improvements |
| • | Ensure digital platforms remain compliant with accessibility standards, GDPR and organisational governance requirements |
| We are looking for someone who: | |
| • | Has hands-on experience managing complex websites in Drupal or a comparable CMS, preferably in a structured, heritage or charitable organisation |
| • | Is technically confident, proactively identifies issues and opportunities, and knows when to resolve them independently and when to escalate |
| • | Is organised and methodical, able to manage multiple priorities |
| • | Communicates clearly with both technical and non-technical colleagues |
| • | Takes ownership of day-to-day platform operation, maintaining high standards consistently over time |
| It would be desirable if you also have: | |
| • | Experience with e-commerce, ticketing or other transactional platforms |
| • | Prior experience working with a Digital Asset Management System |
| • | Familiarity with Google Ads Manager |
| • | Familiarity with Linux-based or self-hosted web environments, or experience working alongside developers in open-source or managed hosting contexts |
| • | HTML and CSS knowledge |
| • | Experience in a charity, public sector or heritage environment |
About the Royal Hospital
Founded in 1681, the Royal Hospital Chelsea is home to the Chelsea Pensioners and exists to support Army veterans. Today, that mission continues through care, community, and public engagement.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community.
We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Working at the Royal Hospital Chelsea
This is a historic organisation with a strong sense of identity, standards and community. We are looking for someone who values that environment and wants to contribute to it. If you take pride in running reliable, well-structured digital platforms and want to apply that expertise somewhere it matters, this is a chance to do meaningful work at a nationally significant institution - one whose digital presence directly supports how it communicates, engages and delivers impact.
Selection Process
Should your application be successful in being shortlisted, you will be invited to a first-stage interview, where you will be asked questions relating to your experiences and key requirements of the role. If successful in proceeding to the next round, we anticipate this will be a formal in-person interview at the Royal Hospital Chelsea in London.
If you are successful in being offered the role, we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.
To apply:
Please submit your CV and a covering letter of up to 500 words to emma.sweetland@chelsea-pensioners.org.uk, or via our online form, by clicking the Apply button below to start.
Early applications are encouraged as we will be reviewing candidates on a rolling basis.
Your covering letter should explain how you approach the day-to-day management of digital platforms, including how you handle competing priorities, maintain standards and work with others. We’re also keen for you to tell us why the Royal Hospital Chelsea and this role appeal to you.
We expect applications to reflect your own experience, judgement and understanding of the role and organisation. Given the nature of this position, we will be looking for evidence of genuine familiarity with the platforms, tools and challenges involved. Applications that appear heavily reliant on AI-generated content are unlikely to progress.
This is a UK-based role requiring regular on-site presence. Candidates must have the right to work in the UK.
