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Cookies Policy
Authored Anonymous
Cookies Policy
Policy Owner: Digital Product Manager
Last Updated: April 2026
About this Policy
This Cookies Policy explains what cookies are, which cookies the Royal Hospital Chelsea Group website uses, and how you can manage your preferences. It should be read alongside our Privacy Policy and Terms of Use.
The Royal Hospital Chelsea Group website (https://www.chelsea-pensioners.co.uk) is operated by the Royal Hospital Chelsea Group, which includes:
- Royal Hospital Chelsea Appeal Ltd
- Chelsea Pensioner (RH) Ltd
- Tricorne Traders Ltd
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work correctly and efficiently, and to provide information to website owners. Most websites use cookies as standard practice.
Your consent
When you first visit our website, you will be asked to confirm your cookie preferences via our cookie consent tool, provided by Civic UK. You can choose to accept all cookies, or to accept only those that are strictly necessary for the website to function. You can update your preferences at any time by clicking the cookie settings link in the footer of our website.
Please note that disabling certain categories of cookies may affect the functionality of parts of this website.
Managing cookies in your browser
Most browsers allow you to view, manage, delete and block cookies independently of your preferences on this website. Be aware that deleting all cookies will remove any saved preferences, including your cookie consent choice. Guidance for common browsers is available at the links below:
- Google Chrome
- Mozilla Firefox
- macOS Safari
- Microsoft Edge
For further information visit https://www.allaboutcookies.org
Managing analytics cookies
You can opt out of Google Analytics tracking across all websites by using the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout
Third party websites and social media
Our website may contain links to third party websites and social media platforms including Facebook and Instagram. When you access these sites from our website, please be aware that we have no control over how those platforms use your data or set their own cookies. Each third party platform operates under its own cookies and privacy policy. Our liability for cookies is limited to our own platform at https://www.chelsea-pensioners.co.uk
What cookies do we use?
We use four categories of cookies, described below. A full list of the cookies currently in use on our website follows.
Strictly necessary cookies are required for the website to function. They enable core features such as security, payment processing, and cookie consent management. These cookies cannot be disabled.
Performance and analytics cookies help us understand how visitors use our website. This information is used to improve the site and user experience. These cookies collect anonymised data and do not identify individual users.
Advertisement cookies help us measure the effectiveness of our advertising campaigns, including activity through Google Ads. They do not store personally identifiable information directly, but work by identifying your browser and device.
Functionality cookies enable the website to remember choices you make and provide enhanced features, including embedded forms and communications managed through our email platform, DotDigital.
| Provider | Cookie Name | Purpose | Type | Duration |
|---|---|---|---|---|
| Strictly Necessary | ||||
| Civic UK | CookieControl | Stores the user's cookie consent preferences set via the Civic UK cookie banner | First party | 3 months |
| Stripe | __stripe_mid | Sets a unique session identifier to recognise users across sessions for secure payment processing | First party | 1 year |
| Stripe | __stripe_sid | Sets a unique session identifier for an individual payment session | First party | 1 hour |
| Stripe | m | Fraud prevention cookie - identifies the device used to access the website to support secure transactions | Third party | 1 year 1 month |
| Cloudflare | __cf_bm | Supports Cloudflare Bot Management, distinguishing legitimate users from automated traffic on embedded DotDigital pages | Third party | 1 hour |
| Performance and Analytics | ||||
| Google Analytics | _ga | Calculates visitor, session and campaign data and tracks site usage for analytics reporting. Stores information anonymously using a randomly generated identifier | First party | 1 year 1 month |
| Google Analytics | _ga_* | Stores and counts page views and session engagement data for Google Analytics 4 reporting | First party | 1 year 1 month |
| Advertisement | ||||
| Google Tag Manager | _gcl_au | Used by Google Tag Manager to measure the efficiency of advertising campaigns, including Google Ads conversions | First party | 3 months |
_gcl_ls | Google Consent Mode signal cookie, used to record consent state for advertising measurement purposes | First party | Persistent | |
| Functionality | ||||
| DotDigital | LP-E6578BF6FA10FE46A7ZD36A8A8EE9A783F9 | Session management cookie for DotDigital landing pages embedded on our website | Third party | Session |
| DotDigital | responder-A7Z-1PCC | Tracks form or survey respondent identity across DotDigital pages to prevent duplicate submissions | Third party | 1 month |
| DotDigital | respondentidA7Z-1PCC | Identifies individual survey respondents across DotDigital pages | Third party | 1 month |
| DotDigital | respondentidA7Z-1PCCcount | Session-based counter tracking respondent interactions within DotDigital surveys | Third party | Session |
How long we retain cookie data
Cookie data is retained only for the duration specified in the table above. Where analytics or advertising data is processed by third party platforms such as Google, their own data retention policies apply. Please refer to the relevant third party privacy policies for further detail.
- Google: https://policies.google.com/privacy
- Stripe: https://stripe.com/gb/privacy
- DotDigital: https://dotdigital.com/privacy-policy
- Civic UK: https://www.civicuk.com/cookie-control/privacy-policy
- Cloudflare: https://www.cloudflare.com/privacypolicy
Changes to this policy
We review this Cookies Policy regularly and will update it when our cookie usage changes. The most current version will always be published at this address. We recommend checking this page periodically.
Contact
If you have any questions about our use of cookies, please contact:
The Data Protection Officer (DPO)
Royal Hospital Chelsea
Royal Hospital Road
London SW3 4SR
Email: dpo@chelsea-pensioners.org.uk
For further information about your rights and how to raise a concern with the regulator, please visit the ICO website at https://ico.org.uk/concerns
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Signed: Digital Product Manager
April 2026