Shop & Post Office Supervisor
Shop & Post Office Supervisor
Closing date: 8th January 2025
We are seeking a motivated and experienced Shop & Post Office Supervisor to oversee the daily operations of our retail shop and Post Office at the prestigious Royal Hospital Chelsea. This role offers the opportunity to work in a historic and vibrant environment, delivering exceptional customer service to Chelsea Pensioners, staff, and visitors.
About the Role
As the Shop & Post Office Supervisor, you will manage the shop and Post Office operations, ensuring they run smoothly and efficiently. Responsibilities include:
- Supervising volunteers, providing training, and fostering a collaborative team environment.
- Maintaining compliance with Post Office protocols and ensuring transactions are processed accurately.
- Ensuring the shop is well-stocked, and visually appealing.
- Supporting stock management, online sales, and setting up pop-up shops for events such as the Chelsea Flower Show.
You will play a pivotal role in delivering a seamless and engaging retail experience while upholding the high standards of the Royal Hospital Chelsea.
What are we looking for?
Essential requirements include at least 3 years of retail experience, supervisory expertise, and proficiency with IT systems such as EPOS, ticketing, and Microsoft Office. The ideal candidate will be highly organised, detail-oriented, and able to prioritise tasks and support team members effectively. Experience in the heritage or visitor attraction sector would be beneficial and familiarity with Post Office procedures and online shop platforms are desirable but not essential, as training will be provided.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.