Network & Helpdesk Administrator
Network & Helpdesk Administrator
Closing Date: 2nd March 2026
At the Royal Hospital Chelsea, we are looking for a proactive Network & Helpdesk Administrator to join our IT team and help keep our technology running smoothly for both staff and the Chelsea Pensioners who call the Hospital home. Founded in 1682, the Royal Hospital Chelsea is a retirement community for around 300 army veterans, known as the Chelsea Pensioners, drawn from every corner of the United Kingdom. Based in the heart of London, it is a special place defined by community and service. We are looking for people who enjoy working with others and take pride in making a positive difference. You will lead by example and help create a welcoming, inclusive environment for everyone who lives and works here.
In this role, you will be the key point of contact for ensuring seamless IT operations across the Hospital. Your responsibilities will include managing user accounts, troubleshooting network issues, supporting security systems, and assisting with the onboarding of new staff. Your work will play an essential part in supporting both internal teams and the Chelsea Pensioners.
You will provide support across Active Directory, Mitel, Office 365, and Windows environments, while managing helpdesk calls, network sockets, and printer systems. Collaboration with our security team will be an aspect of the role, particularly in maintaining CCTV, biometric, and nurse call systems. You will also assist with mobile device setup, software inductions, and the implementation of cyber security tools such as Sophos, ensuring that IT support is efficient, friendly, and solution focused.
To succeed in this role, you should have solid experience with Windows Server 2019, Windows 11, antivirus management, and mobile device management. A background of two to three years in LAN/WAN, VoIP, and Microsoft environments is essential, along with strong communication, problem-solving, and time management skills. An MCSE certification is required, and a degree in Computing Science would be desirable. Experience with VMWare, Mitel VoIP, Meraki Switches, Ruckus Wi-Fi, and Power BI would be an advantage.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.